Shipping policy
Shipping charges and available service will vary based on package weight, country of destination, and desired shipment speed.
We offer shipping within the United States with USPS, Media Mail, First Class Package, Priority Mail, or Priority Mail Express.
International Shipping outside of the United States is available via DHL or USPS First Class Package, First Class Package International, Priority Mail, Priority Mail Express, Priority Mail International.
Shipping charges and expected delivery dates for various shipping methods are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.
Except for our all-over print on-demand products, we package and ship your order within 3 business days of getting credit card authorization and verification.
Our all-over print on-demand products usually take 3–7 days to be fulfilled, after which they are shipped out. The shipping time depends on your location, but can be estimated as follows:
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USA: 3–4 business days
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Europe: 6–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
Free Shipping
When free shipping is available as a shipping option, orders will ship via USPS or UPS Ground at our discretion. Orders shipping outside the United States will not be eligible for free shipping.
Shipping outside of the United States
When ordering outside of the United States, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. STARtorialist has no control over these charges, nor can STARtorialist predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
